Personalisation of the Customer Experience

Key topics
- What role can personalised experiences play in developing customer relationships?
- How can personalised experiences deliver benefits for both institutions and their customers?
- Where are the greatest opportunities for personalisation?

Speakers
- RFi Group, Chief Product Officer, Alex Boorman
- Suncorp Group, Executive General Manager, Digital, Customer & Strategy, Jessica Gleeson
- ING Australia, Head of Digital, Amy Cunningham
- Facebook, Head of Financial Services ANZ, Nick Tubb
- Backbase, RVP Customer Success, APAC, Abhijit Chavan

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