Retail organizations are rife with silos.
It's a big problem, because a fragmented organization leads to a fragmented customer experience.
Sandra Duff agrees with Anil Patel.
She talks about the importance of incorporating operations within the strategic vision.
Store associates are brand ambassadors.
They have the biggest influence on the in-store experience, and on branding.
Check out our full conversation on the Customer Centric Retailing podcast.
Listen Now: https://bit.ly/2VGKjo4
Apple Podcast: https://apple.co/3s3jztY
Google Podcast: https://cutt.ly/SQT5MCt
Spotify: https://cutt.ly/2QT52HY
Youtube: https://cutt.ly/tQT58Oc
#retailpodcastunified customer experienceunified commerce
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